Customer Care
	Glacier Trading Company - "Our meaning of labor is hospitable service."
	To Contact Us: By Phone: By Mail: By Email:   (253) 278.7751   Glacier Trading Company   service@glaciertradingco.com       PO Box 65614           University Pl., WA 98464
	Private & Secure Shopping At Glacier Trading, we honor and respect the importance of maintaining the privacy of our customers. When you place an order with us, we ask only for the information we need to process your order: name, address, phone number, email address, etc. We will never rent or sell information we receive from web orders to third parties.
	Satisfaction Guarantee We at Glacier Trading Company believe in our patrons, therefore we provide private and secure service. We consider our repeat patrons a service of excellence. If you are not completely satisfied with your purchase, simply return your merchandise for a refund or exchange. For more information, please read our return policy below. On behalf of our entire staff, thank you for your patronage.

Return Policy & Procedure At Glacier Trading Company, Our goal is to ensure that you are wholly satisfied with your purchase. If you are not completely satisfied with your purchase, simply notify us by phone or email within 30 days of your purchase date and then return your purchase promptly for a refund or exchange. Please send your returns and exchanges to:     Glacier Trading Company Returns 450 Fawcett Ave Tacoma, WA 98402      In the box, please include your name, email address and return authorization. For quality control, we would appreciate knowing the reason for your return. For exchanges, please indicate the replacement color and/or size needed. To get a return authorization number, please email us at service@glaciertradingco.com. Any custom-made sheepskin product that is returned which has been manufactured to the customer's specifications is subject to a 15% RESTOCKING FEE. This policy covers all categories of items we carry.

Warranty All products carry a 6-12 month warranty on craftsmanship from the date of purchase. Craftsmanship includes: seams, straps and fleece separation. 12-Month Craftsmanship Warranty: All seatcovers and auto accessories are protectd under the 12-month craftsmanship warranty from the date of purchase. Sun fade and stains are not covered under the warranty. 6-Month Craftsmanship Warranty: All medical accessories, slippers, gloves, mittens, rugs, pillow and toys are covered under the 6-month craftsmanship warranty from the date of purchase. All medical accessories are covered under the 6-month craftsmanship warranty from the date of purchase. Sun Fade: Sheepskin items that have faded due to exposure to sunlight are not covered under the warranty policy. Seatcovers: All seatcovers are protected under the 12-month craftsmanship warranty from the date of purchase. Sun fade and stains are not covered under the warranty. Stains: Stained sheepskin items are not covered under the warranty policy. Used items protected under the one-year warranty must be cleaned before being returned for corrections. If cannot clean your item before it is returned, we can do so for you. The approximate wait time for cleaning is 1 week. Prices are as follows: One bucket seatcover: $25.00 One bench seatcover: $50.00 Rugs per square foot: $2.00 per sq. ft. ($14.50 minimum) Note: Slippers must be cleaned by hand before they are returned. Please allow 2 weeks for corrections that have been precleaned and 3 weeks for items that we send out to be cleaned.